Marking Products as Active or Inactive

Jared Smith Updated by Jared Smith


Toggling the state of your products allows you control which products can and which products cannot be sold.

Note: This guide is for Sellers managing their products. If you are a Buyer looking to select products, please refer to the selecting products guide.

Syncing Products

First, you'll need you to sync your products into Convictional. To sync your products, connect your platform.

If you have already connected your platform or setup products, they will be visible in the Products tab.

Product State

By default, your products will be in the active state. The active or inactive state will allow you to control whether or not the product is eligible to be synced with your retail partners. Before doing so, you will need to determine whether your products have imported into Convictional. Do that by heading to the Products tab. Once all your products are imported into Convictional to your liking, you can now control their state.

Your list of products will look like the image below:

Each product will have a tab in the right-hand column titled "Active?". Below is an example:

Toggling the tab "on" (blue) will make that individual product (and its variants) available for all of your partners.

Toggling the tab "off" (gray) will make that individual product (and its variants) unavailable for all of your partners.

Toggle Active State in Bulk

Active states can also be toggled in bulk. To do so, click the checkbox in the top-left corner of your products table. A "Actions" button will then appear. Click this button to display various actions that can be applied in bulk, such as activating, deactivating, or deleting pages of products; adding or removing tags; or assigning google categories:

Clicking "Toggle Active State" will turn all "off" (inactive) products to "on" (inactive), and vice versa.

Syncing New Products

If you are using an e-commerce integration such as WooCommerce or Shopify, new products will sync to Convictional automatically. If you have chosen a manual integration such as SFTP or CSV, you will need to import your new products to Convictional manually. For more information on our supported integrations click here. New products imported into Convictional will default to being active ("on").

Once a new product is imported to Convictional, the item will need to be priced. This is a requirement in order for it to be sold by your retail partners to end customers. This can done automatically by configuring your price lists so that new products are automatically priced (this is not the default setting). See: automatically price new products.

Combined, this means any new product you sync into Convictional will be automatically priced and synced to your partners.

If you wish to price products manually, you can leave this setting off in your price list.

Activating Products vs Deleting From Price Lists

When a seller wants to stop selling a certain product, a common question we receive is how to accomplish this. There are two ways you can go about achieving this goal. You can simply mark the product as inactive in your product list or you can remove the product from the price list. There is an important determination to consider when making this decision:

Marking a product as inactive in the master product list will make the product unavailable for all connected buyers.

Removing the item from a price list will only impact your buyers connected to that specific price list.

Tip: Our recommendation is to leave the majority (or all) of your products as active. To make certain products unavailable to certain partners, delete those products from the price lists that you create.

Offering Only Select Variants To Buyers

When a seller wants to sell only certain variants of a particular product this needs to be controlled through the price list. The price list acts as a secondary refined catalog that determines which SKUs are available to the retailer and at what price. In order to pare down which variants are offered, the seller must have the product active on the main product page. From there they can remove individual variant SKUs from the price list so that only the sellable variants remain priced and active for sale.

The variants will still be visible on the buyers Convictional account, but they will not transfer to the buyers e-commerce platform if the product is new. If the variant was previously for sale through the vendor but is being removed, it will switch to out of stock on the buyers e-commerce platform.

Next Steps

Once you have confirmed which products you wish to have active, it's time to create a price list! Head over to the Prices tab and refer to our Pricing Guide.

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Selecting Products