Getting Started on Convictional
Signing Up As A Buyer
Signing Up As A Seller
Single Sign-On (SSO)
Step by Step for Buyer Onboarding
Step by Step for Seller Onboarding
Successful Support Interactions
Adding Barcode Values in WooCommerce
How can I confirm that Convictional can pull my Products from my WooCommerce Store?
Updating your WooCommerce URL
CSV managed account
Connecting through SFTP
Downloadable Image Links
Fixing SKUs in Scientific Notation
How to Resolve " Your SFTP user requires delete permission on your SFTP server."
How to Resolve "Unable to access your SFTP server"
How to Resolve "Your SFTP user requires read permission on your SFTP server"
How to Resolve "Your SFTP user requires write permission on your SFTP server."
Building API Integrations
Getting Started with Webhooks
Getting Started with the Buyer API
How to Create an Order for the Buyer API
Connecting through Seller EDI - Invoice (810) Specification
Connecting through Seller EDI for Dropship
Connecting through Seller EDI for Dropship - Advance Ship Notice (856) Specification
Connecting through Seller EDI for Dropship - Inventory Update (846) Specification
Connecting through Seller EDI for Dropship - Purchase Order (850) Specification
Connecting through Seller EDI for Dropship - Purchase Order Acknowledgements (855) Specification
Downloading EDI Files
How to Create a Test Order as an EDI Seller
How to Resend an Advance Ship Notice
How to Resolve "Already Processed Files"
Migrating Ecommerce Platforms
Supported Connection Methods
How to Change Your Commerce Type
Integrating your CRM
Inviting Team Members
Setting Billing Address
Switching Between Accounts
Viewing Subscription Info
Actions & Action Templates
How to Determine the Remaining onboarding steps for a Partner
Buyer Product Validation Guide
Exclusive Collaborations - Syncing Unpublished Products
How Inventory Sync Works
How to Solve Shopify "Item Not Recognized" Error
Marking Products as Active or Inactive
Check Order Status
Fixing an Order Sync Timeout Error
Fulfilling orders from your ecommerce platform
Packing Slips - Buyers
Packing Slips - Sellers
Sending Test Orders
Configuring Per-Order Fees
How Invoicing Works
How Taxes Work
How to Delay an Invoice
Partnership Billing Settings
Understanding Per-Order Fees
Updated by Nicholas Chan
Question 1: I created a price list already, why can't my buyer select my products?
Something we see quite often is that people have gone through the process of creating their price list, but they forgot the most important step to assign it to their buyer. Don't worry, it happens to the best of us.
- Go to the edit button next to "buyers assigned this list" on the Prices page+.
- Select the buyer you want to assign the price list to.
- Wait for 15 minutes for the data to transfer.
- Assign the same price list to multiple buyers if desired.
Question 2: what if I need to change the retail prices of my products?
Convictional will pull the pricing data that is associated with your products either in your integrated e-commerce account or if you've manually uploaded your products will take whatever you included in your CSV product file.
While this may work for most users, sometimes there are situations where the retail prices are different than whatever is tied to your products that we pulled in from e-commerce platforms.
If that is the case, we do offer a really easy way to make any edits needed on any of your products in your price list.
Question 3: Can I remove a product from my price list without completely deleting it from my convictional account? The answer is yes.
Question 4: Can I add a new product into my existing price list?
Yes, we get this one often people sometimes think they have to make a totally new list to add in products But that is not true.
Question 5: why have my prices changed if I did not make edits in my price list?
Typically we get this question from users who are integrated with an e-commerce platform such as Shopify or WooCommerce and there is a setting in the price list that may be contributing here.
So if you have noticed any changing prices when you didn't directly make edits, here's how to solve:
- Open your existing price list
- Scroll down and locate the "ignore product updates" setting on the side
- Determine if the setting is turned off or on (if off, price changes made in your integrated account will reflect in your price list automatically)
- Turn the setting on or off as desired
- If manual edits to pricing need to be made, open the price list and make the desired changes
- If you're still having trouble, refer to the price list creation tutorial video or email firstname.lastname@example.org for specific questions.