Getting Started on Convictional
Signing Up As A Buyer
Signing Up As A Seller
Single Sign-On (SSO)
Step by Step for Buyer Onboarding
Step by Step for Seller Onboarding
Successful Support Interactions
Adding Barcode Values in WooCommerce
How can I confirm that Convictional can pull my Products from my WooCommerce Store?
Updating your WooCommerce URL
CSV managed account
Connecting through SFTP
Downloadable Image Links
Fixing SKUs in Scientific Notation
How to Resolve " Your SFTP user requires delete permission on your SFTP server."
How to Resolve "Unable to access your SFTP server"
How to Resolve "Your SFTP user requires read permission on your SFTP server"
How to Resolve "Your SFTP user requires write permission on your SFTP server."
Building API Integrations
Getting Started with Webhooks
Getting Started with the Buyer API
How to Create an Order for the Buyer API
Connecting through Seller EDI - Invoice (810) Specification
Connecting through Seller EDI for Dropship
Connecting through Seller EDI for Dropship - Advance Ship Notice (856) Specification
Connecting through Seller EDI for Dropship - Inventory Update (846) Specification
Connecting through Seller EDI for Dropship - Purchase Order (850) Specification
Connecting through Seller EDI for Dropship - Purchase Order Acknowledgements (855) Specification
Downloading EDI Files
How to Create a Test Order as an EDI Seller
How to Resend an Advance Ship Notice
How to Resolve "Already Processed Files"
Seller EDI Quick Reference
Migrating Ecommerce Platforms
Supported Connection Methods
How to Change Your Commerce Type
Integrating your CRM
Inviting Team Members
Managing Multiple Accounts
Setting Billing Address
Viewing Subscription Info
Actions & Action Templates
How to Determine the Remaining onboarding steps for a Partner
Buyer Product Validation Guide
Exclusive Collaborations - Syncing Unpublished Products
How Inventory Sync Works
How to Solve Shopify "Item Not Recognized" Error
Marking Products as Active or Inactive
Create a Price List For a Smaller Catalog
Editing Price Lists
How to Set Up Pricing
Price List FAQs
Promotional Price Lists and Discounts
Check Order Status
Fixing an Order Sync Timeout Error
Fulfilling orders from your ecommerce platform
Packing Slips - Buyers
Packing Slips - Sellers
Sending Test Orders
Configuring Per-Order Fees
How Invoicing Works
How to Delay an Invoice
Partnership Billing Settings
Understanding Per-Order Fees
It's a great question and how we do this is no secret. We are pulling products from the WooCommerce API. You can find the documentation for V2 here. If your store isn't setup correctly, we cannot sync your products.
What about retries?
We run our product syncs every single hour. It's safe to say if products are not in on your Convictional products page within 2 hours after you've made corrections on WooCommerce, then the store specific setup issues have not be resolved.
How can this be confirmed?
You can replicate what we are doing by making an API request with your details. There are multiple REST Client tools available, and the screenshot below is Postman.
Let's breakdown what's happening above
- This should be set to "GET". This known through the API documents.
- This is your store url plus "/wp-json/wc/v2/products". Again, we know this through the API documents.
- For the authentication, you should set type as "Basic Auth" (on the left). You will need to set your consumer key in the top textbox and consumer secret in bottom one. These are the same credentials you provide Convictional during onboarding.
- This is the status code. Without getting into too many details, "Status: 200" means the request was successful and a response was received (not necessarily the correct response). "Status: 404" means your store URL was not found. You most likely need to confirm section #2. "Status: 403" is unauthorised and your credentials are not correct.
- This is the actual response. In the example above, we are receiving HTML code back. This is wrong. Below is an example of a correct response.
This is what the JSON response would look like:
How can this be fixed?
It's challenging for us to know specifically what is and isn't setup correctly in your store. Your best resource for moving forward is the documentation by WooCommerce. You can use the tools above to verify setup, but your best next steps will come from WooCommerce.
Thanks for reading! If you did encounter this issue and resolved, let us know. We can update this support document and it could help others.