Getting Started on Convictional
Chat
Passwordless Sign-in
Single Sign-On (SSO)
Step by Step for Buyer Onboarding
Step by Step for Seller Onboarding
Successful Support Interactions
Integrations
Shopify
WooCommerce
Adding Barcode Values in WooCommerce
Connecting WooCommerce
How can I confirm that Convictional can pull my Products from my WooCommerce Store?
Updating your WooCommerce URL
Magento 2
BigCommerce
CSV managed account
Connecting through SFTP
Downloadable Image Links
Fixing SKUs in Scientific Notation
How to Resolve " Your SFTP user requires delete permission on your SFTP server."
How to Resolve "Unable to access your SFTP server"
How to Resolve "Your SFTP user requires read permission on your SFTP server"
How to Resolve "Your SFTP user requires write permission on your SFTP server."
Importing Products
Manual Fulfillment
API
Building API Integrations
Getting Started with Webhooks
Getting Started with the Buyer API
How to Create an Order for the Buyer API
Webhook FAQ
EDI
Connecting through Seller EDI - Invoice (810) Specification
Connecting through Seller EDI for Dropship
Connecting through Seller EDI for Dropship - Advance Ship Notice (856) Specification
Connecting through Seller EDI for Dropship - Inventory Update (846) Specification
Connecting through Seller EDI for Dropship - Purchase Order (850) Specification
Connecting through Seller EDI for Dropship - Purchase Order Acknowledgements (855) Specification
Downloading EDI Files
How to Create a Test Order as an EDI Seller
How to Resend an Advance Ship Notice
How to Resolve "Already Processed Files"
Seller EDI Quick Reference
Migrating Ecommerce Platforms
Supported Connection Methods
Account Management
Connecting Easypost
How to Change Your Commerce Type
Integrating your CRM
Inviting Team Members
Managing Issues
Managing Multiple Accounts
Managing Notifications
Setting Billing Address
Viewing Subscription Info
Partners
Actions & Action Templates
Adding Partners
How to Determine the Remaining onboarding steps for a Partner
Seller SLAs
Products
Autonomous Merchandising
Buyer Product Validation Guide
Exclusive Collaborations - Syncing Unpublished Products
How Inventory Sync Works
How to Solve Shopify "Item Not Recognized" Error
Marking Products as Active or Inactive
Selecting Products
Pricing
Create a Price List For a Smaller Catalog
Editing Price Lists
How to Set Up Pricing
Price List FAQs
Promotional Price Lists and Discounts
Orders
Cancelling Orders
Check Order Status
Fixing an Order Sync Timeout Error
Fulfilling orders from your ecommerce platform
Handling Returns
Packing Slips - Buyers
Packing Slips - Sellers
Sending Test Orders
Invoicing
Configuring Per-Order Fees
How Invoicing Works
How to Delay an Invoice
Partnership Billing Settings
Understanding Per-Order Fees
Platform
- All Categories
- Integrations
- CSV managed account
- How to Resolve "Unable to access your SFTP server"
How to Resolve "Unable to access your SFTP server"
If you may see the following error on your top navigation, such as:
Or if you this same error on your Issues page, such as:
The underlying issue is our system is unable to access your SFTP server. The most likely reason is the credentials are incorrect or another detail regarding the SFTP server. You can view your SFTP details by selecting the "Update Settings" button or navigating under the Settings menu in the Integrations tab.
The full path for navigating for to the Integration page is:
Review the details of your SFTP connection and confirm there are no changes. Each time the credentials are updated, we revalidate our access. This is why the issue most likely coming from a change on the SFTP server and not within Convictional.
If the problem continues, please reach out to support@convictional.com.
