Getting Started on Convictional
Signing Up As A Buyer
Signing Up As A Seller
Single Sign-On (SSO)
Step by Step for Buyer Onboarding
Step by Step for Seller Onboarding
Successful Support Interactions
Adding Barcode Values in WooCommerce
How can I confirm that Convictional can pull my Products from my WooCommerce Store?
Updating your WooCommerce URL
CSV managed account
Connecting through SFTP
Downloadable Image Links
Fixing SKUs in Scientific Notation
How to Resolve " Your SFTP user requires delete permission on your SFTP server."
How to Resolve "Unable to access your SFTP server"
How to Resolve "Your SFTP user requires read permission on your SFTP server"
How to Resolve "Your SFTP user requires write permission on your SFTP server."
Building API Integrations
Getting Started with Webhooks
Getting Started with the Buyer API
How to Create an Order for the Buyer API
Connecting through Seller EDI - Invoice (810) Specification
Connecting through Seller EDI for Dropship
Connecting through Seller EDI for Dropship - Advance Ship Notice (856) Specification
Connecting through Seller EDI for Dropship - Inventory Update (846) Specification
Connecting through Seller EDI for Dropship - Purchase Order (850) Specification
Connecting through Seller EDI for Dropship - Purchase Order Acknowledgements (855) Specification
Downloading EDI Files
How to Create a Test Order as an EDI Seller
How to Resend an Advance Ship Notice
How to Resolve "Already Processed Files"
Migrating Ecommerce Platforms
Supported Connection Methods
How to Change Your Commerce Type
Integrating your CRM
Inviting Team Members
Setting Billing Address
Switching Between Accounts
Viewing Subscription Info
Actions & Action Templates
How to Determine the Remaining onboarding steps for a Partner
Buyer Product Validation Guide
Exclusive Collaborations - Syncing Unpublished Products
How Inventory Sync Works
How to Solve Shopify "Item Not Recognized" Error
Marking Products as Active or Inactive
Check Order Status
Fixing an Order Sync Timeout Error
Fulfilling orders from your ecommerce platform
Packing Slips - Buyers
Packing Slips - Sellers
Sending Test Orders
Configuring Per-Order Fees
How Invoicing Works
How Taxes Work
How to Delay an Invoice
Partnership Billing Settings
Understanding Per-Order Fees
If you are seeing this error, it means the SFTP user you have setup to access your SFTP server does not have read or list permissions.
Our system requires read permission on the "Outbound Directory". This information can be found under "Settings" > "Integrations".
When initially setting up the credentials we confirm we had the appropriate access. This error is a result of a permission change on the SFTP user. You will either need to re-enable read and list access for the SFTP user or change the outbound directory.
There are many different SFTP servers, so these steps may vary. The general steps are to open up the list of users.
Select "Edit" for the user you have provision for Convictional. If you don't know which user, the username can be found under "Settings" > "Integrations" tab. Once found and you are able to edit it, you should confirm the user has list, read, and write permissions. Depending on the "Archive" method you have selected, the user will also need either move or delete permissions.
If this doesn't work, it's worth confirming you are not limiting the permissions at the folder structure. It's common to only allow read, list, delete on the outbound directory (Where Convictional downloads files) and only allow write to the inbound directory (Where Convictional upload directory).
If you continue to see the error, feel free to contact support.