Table of Contents
Updating Shipping Information
What are fulfillments?
When one talks about fulfillment, one is referring to the entire process of receiving, packaging, and shipping orders for goods. With Convictional, we integrate with your ecommerce platform so that order information can be seamlessly exchanged between trading partners. This allows for a more efficient and streamlined fulfillment process for everyone involved.
Convictional pays attention to the following fulfillment information:
- Specific order items and their quantities for each individual fulfillment
- Carrier details
- Tracking number
- A URL customers can click to view the tracking information
How do fulfillments work in Convictional?
Posting an order is the first step in the fulfillment process.
For those not using a supported platform, Convictional will send an email with a link to the order. As the seller fulfills the order, they should upload the correct fulfillment information directly into their ecommerce platform.
Buyers can view the order page in the Convictional app, but they will not see a "Create Fulfillment" button.
Convictional checks for updates on unshipped orders every 15 minutes. If a seller has added new fulfillment information to an order, Convictional will pull that information and attach it to its own stored copy of the order. This updated information is then pushed out to the buyer platform and attached to their version of the order as well.
Convictional automatically checks whether the fulfillment satisfies all of the order items and quantities on the order.
- If it does, Convictional sets the status of the order to “Shipped” in our system. This means that Convictional will no longer check for fulfillment information from the seller.
- If it does not, Convictional does not change the status of the order. Convictional will only update the status of the order to “Shipped” once the entire order has been fulfilled.
Once the order status changes to “Shipped”, Convictional will stop checking for status updates. If the seller updates an existing fulfillment (ie. to change a tracking number), Convictional will not notice this change. There is no way to manually sync this information.
- Sellers NOT using Shopify and BigCommerce must manually input fulfillment information directly in Convictional. This is done on the page at the order link, using the Create Fulfillment button. This lets them put in the same information as above (list of order items, tracking number, etc). The seller can add multiple fulfillments, and once the line items on the order are satisfied, the order status is automatically set to Shipped, just as in the other cases. Once a fulfillment has been created this way, it cannot be edited or deleted.
- Convictional will automatically sync fulfillment information for Shopify and BigCommerce. Users on Shopify and BigCommerce will not see a Create Fulfillment button in Convictional.
- Convictional supports multiple tracking numbers, but they must be input before an order is marked “Shipped.” Once an order is marked “Shipped,” Convictional will stop checking for updates.
- You cannot pass dummy tracking numbers through, as there is no way to go back and change them once the order is marked “Shipped.”
- Sellers that use WooCommerce will need to install this supported plugin to allow for fulfillments to be entered into Convictional.
If you need to update a fulfillment after it has been marked “Shipped” you must contact support@convictional.com. There is no manual way to update fulfillment information at this time.
