Orders
Cancelling Orders
Order Cancellations—What is it? In Convictional, cancelling an order means that at least one party (buyer or seller) intends for the order to go unfulfilled. That means for an order to be considered…
Check Order Status
This guide covers how to understand the status of vendor fulfilled orders, and what to do if something unexpected happens.
Fixing an Order Sync Timeout Error
Fixing an Order Sync Timeout Error. A timeout error occurs when Convictional posts an order to your platform but doesn't get a reply back. This could happen because your platform received the order b…
Fulfilling orders from your ecommerce platform
Information on how fulfillments work in Convictional and special cases where the rules are a bit different.
Handling Returns
Handling returns is easier with Convictional. Track them, report and credit buyers all in a single dashboard.
Packing Slips - Buyers
Creating packing slips for orders that pass through Convictional.
Packing Slips - Sellers
Generating packing slips for Convictional sellers.
Sending Test Orders
Once you get setup with a vendor, it's best practice to go through the motions of a test order. This article explains how.
