Actions & Action Templates
How to Change Your Commerce Type
Inviting New Users
Partnership Billing Settings
Setting Billing Address
Single Sign-On (SSO)
Switching Between Accounts
Terms of Service
Viewing Subscription Info
Automating Price List Creation via Actions
Buyer Product Validation Guide
Check Order Status
Packing Slips - Buyers
Shopify Product Syncing
Signing Up As A Buyer
Step by Step for Buyer Onboarding
Syncing Order Updates
Wholesale Guide for Buyers
Connecting Your Platform
Exclusive Collaborations - Syncing Unpublished Products
Fixing SKUs in Scientific Notation
How to Set Up Pricing
Marking Products as Active or Inactive
Seller Quickstart Guide
The 4Ps of Seller Onboarding
Adding Barcode Values in WooCommerce
Creating Product SKUs
Downloadable Image Links
How Invoicing Works
Packing Slips - Sellers
Taxes and Manual Invoicing
Wholesale Guide for Sellers
Editing Price Lists
Sending Test Orders
Step by Step for Seller Onboarding
Connecting through Seller EDI - Invoice (810) Specification
Connecting through Seller EDI for Dropship
Connecting through Seller EDI for Dropship - Advance Ship Notice (856) Specification
Connecting through Seller EDI for Dropship - Inventory Update (846) Specification
Connecting through Seller EDI for Dropship - Purchase Order (850) Specification
Connecting through Seller EDI for Dropship - Purchase Order Acknowledgements (855) Specification
Connecting through Seller EDI for Wholesale - Advance Ship Notice (856) Specification
Connecting through Seller EDI for Wholesale - Purchase Order (850) Specification
Building API Integrations
Connecting Magento 2 - Buyer
Connecting Magento 2 - Seller
Connecting through SFTP
Getting Started with the Buyer API
How Inventory Sync Works
Integrating your CRM
Supported Connection Methods
Updating Shipping Information
Downloading EDI Files related to Purchase Orders
How To Update All Margins In A Price List
How can I confirm that Convictional can pull my Products from my WooCommerce Store?
How to Create a Test Order as an EDI Seller
How to Resend an Advance Ship Notice
How to Resolve " Your SFTP user requires delete permission on your SFTP server."
How to Resolve "Already Processed Files"
How to Resolve "Unable to access your SFTP server"
How to Resolve "Your SFTP user requires read permission on your SFTP server"
How to Resolve "Your SFTP user requires write permission on your SFTP server."
How to check if you are a buyer or seller on Convictional?
Migrating Ecommerce Platforms
Table of Contents
- All Categories
- Handling Returns
Updated by Kyle Tymoszewicz
Returns are a fact of life when you drop ship on behalf of a retailer. The main considerations are: how to communicate with your trading partner, how to deal with inventory coming back and what to do about payment. This guide walks through each of those areas and discusses best practice.
Returns are initiated in most cases by the consumer. When this happens, they will get in touch with the retailer (your customer).
Once this is established, follow the next three steps:
- The retailer needs to refund the consumer according to their policy
- You (the seller) need to refund the retailer (this can be done in your gateway account ie. Stripe)
- You (the seller) need to provide a return packing slip if you are to intake the returned product
- You need to receive the products back to your original shipping address.
Refunding the Buyer Invoice
If you want to refund the payment for the order to the retailer, or if you are the retailer and you want to initiate a refund with a supplier, you can do so by going to your Stripe Dashboard. You will then arrive at a screen like below:
In order to refund an order, click on that specific order, and the click "Refund Order" on the right-hand side of the screen. This will then trigger the wholesale margin (previously paid by the buyer) to be refunded back to their account.
Refunding the End-Customer Payment
Buyers can issue refunds to their end-customers for the returned item as per their normal process.
Handling the Returned Inventory
- Your customer will share your warehouse address with the end consumer
- Over email, please provide a shipping label to your customer to share with the end consumer
- The return will then arrive at your warehouse, and you can decide whether to sell or scrap the product
- Please refund or credit the invoice to your customer (depending on your agreement with them)
- If you decide to resell it, you will need to enter this into your inventory count