Table of Contents
Updated by Jessica Powell
For Buyers: Add Card On File
All Buyers (retailers) must add a card-on-file in order to be able to payout their vendors. To do so, go to Settings and add select "Manage Billing". A form will appear for you to enter in your card details.
For Sellers: Setup Stripe
Convictional uses Stripe to invoice orders. You can create or connect an existing Stripe account in Settings.
Click on "Connect Stripe" to be redirected to Stripe's sign-up page:
You will be redirected to Stripe's sign-up form. If you do not have an account, you'll need to sign-up for one.
If you have an existing account, click the "sign up button" in the top-right corner of that form:
Once Stripe is connected, you will see this confirmed in the Settings tab.
Stripe will be able to collect payments on your behalf and deposit them into your bank account.
After your Stripe account is activated and connected to your Convictional account, invoices will automatically be created for any orders that are marked as Shipped. Convictional creates invoices in batches once per hour.
Stripe will automatically charge the buyer for the total on the invoice. This usually happens one hour after the invoice is created. You will receive this payment in your Stripe account. You can also find a link to your invoice from Convictional's order page in the app.
Using this workflow, you will receive payment for orders within four hours after the order is marked shipped.
You can access your Stripe invoices from the Stripe Dashboard. Click on the specific order that you would like to review for information specific to that invoice:
Sellers without an integrated platform will need to upload their fulfillment information into Convictional in order to trigger their invoice to be created. This can be done by going to Orders in the Convictional app, and clicking Invoice Order.
Details on how to create a manual fulfillment are here.
Sometimes charges can fail to successfully process. The most frequent cause of this is a temporary card decline, which resolves within a week.
In order to troubleshoot a particular charge, login the Stripe Dashboard and navigate to Customers > Invoices. From there, you can retry payment and also see when Stripe has scheduled to automatically re-try to post your charge.
Clicking on the invoice itself will take you to an invoice-specific page where you can manually retry the charge:
If you have received orders before setting up your Stripe account, you will still be paid. Stripe will automatically generate past invoices once you have connected your account. However, it is recommended you connect your Stripe account when first signing up with Convictional.
Invoicing Your Buyer
If a seller wishes to invoice their buyer separately for one-off charges (such as Shipping costs, if part of the vendor agreement), invoices can be generated from within Stripe. Go to https://dashboard.stripe.com/invoices to generate a new invoice for your partner.
See this article on dealing with returns and refunds.
Setting Tax Rates
Tax rates can be established from within Stripe. Their support documentation on tax rates is here.
In Stripe, head to Products > Tax Rates to create your new tax rate. Then you can apply it to transactions within the regions you operate in.
Due to security reasons, Convictional is unable to provide access to lost or unknown Stripe accounts. In the event that you wish to regain access to your company's Stripe account, you will need to contact Stripe support either through the app, or via email directly here.
If you are unable to find the answer you're looking for within this document, please search Stripe's own support documentation at https://support.stripe.com/.