Cancelling Orders

Jake Strang Updated by Jake Strang

Order Cancellations—What is it?

In Convictional, cancelling an order means that at least one party (buyer or seller) intends for the order to go unfulfilled. That means for an order to be considered "complete" it must be either fulfilled or cancelled. A fulfilled order cannot be cancelled and a cancelled order cannot be fulfilled. Cancellation of an order cannot be undone.

Convictional also allows partial order cancellation under certain circumstances. Buyers and sellers can cancel certain quantities of line items on an order, as long as that quantity has not yet been fulfilled. Once again, cancellation of an item means that the buyer or the seller intends for that item to go unfulfilled.

How do I cancel an order?

You should use your main ecommerce platform to cancel orders. Convictional will detect cancellations from your platform and communicate the change to your partner. Not all platforms are supported for this feature. Find your integration in the list below to see what cancellation features are supported for you.

Shopify Buyer
  • We do not yet allow you to create order cancellations.
  • We sync cancellations from your sellers into your Shopify store as refunds. Your customer is notified automatically when this occurs. When your Shopify order is fully refunded then shipping costs will also be included and the Shopify order will be archived.
Shopify Seller
  • We sync order edits and refunds from your Shopify store to Convictional as cancellations.
  • We do not yet sync cancellations from Convictional into your store. You receive a Convictional email notification when your buyers cancel an order.
WooCommerce Seller
  • We sync order cancellations and quantity updates from your WooCommerce store to Convictional as cancellations.
  • We do not yet sync cancellations from Convictional into your store. You receive a Convictional email notification when your buyers cancel an order.
BigCommerce Seller
  • We sync order cancellations and quantity updates from your BigCommerce store to Convictional as cancellations.
  • We do not yet sync cancellations from Convictional into your store. You receive a Convictional email notification when your buyers cancel an order.
Convictional App / API Buyer
  • We do not yet allow you to create order cancellations in our app.
  • You can create order cancellations using the Buyer Order API.
  • You receive a Convictional email notification when your sellers cancel an order.
Convictional App / API Seller
  • You can cancel an order within the Convictional app by visiting the order page and selecting Actions > Cancel Order in the top-right corner of the screen (see the image below).

  • We do not yet allow you to create partial order cancellations in our app.
  • You can create order cancellations using the Seller Order API.
  • You receive a Convictional email notification when your buyers cancel an order.
EDI Buyer
  • We do not yet allow you to create order cancellations in our app.
  • You receive a Convictional email notification when your sellers cancel an order.
EDI Seller
  • You can cancel an order within the Convictional app by visiting the order page and selecting Actions > Cancel Order in the top-right corner of the screen.
  • We do not yet allow you to create partial order cancellations in our app.
  • You receive a Convictional email notification when your buyers cancel an order.

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