Getting Started on Convictional
Signing Up As A Buyer
Signing Up As A Seller
Single Sign-On (SSO)
Step by Step for Buyer Onboarding
Step by Step for Seller Onboarding
Successful Support Interactions
Adding Barcode Values in WooCommerce
How can I confirm that Convictional can pull my Products from my WooCommerce Store?
Updating your WooCommerce URL
CSV managed account
Connecting through SFTP
Downloadable Image Links
Fixing SKUs in Scientific Notation
How to Resolve " Your SFTP user requires delete permission on your SFTP server."
How to Resolve "Unable to access your SFTP server"
How to Resolve "Your SFTP user requires read permission on your SFTP server"
How to Resolve "Your SFTP user requires write permission on your SFTP server."
Building API Integrations
Getting Started with Webhooks
Getting Started with the Buyer API
How to Create an Order for the Buyer API
Connecting through Seller EDI - Invoice (810) Specification
Connecting through Seller EDI for Dropship
Connecting through Seller EDI for Dropship - Advance Ship Notice (856) Specification
Connecting through Seller EDI for Dropship - Inventory Update (846) Specification
Connecting through Seller EDI for Dropship - Purchase Order (850) Specification
Connecting through Seller EDI for Dropship - Purchase Order Acknowledgements (855) Specification
Downloading EDI Files
How to Create a Test Order as an EDI Seller
How to Resend an Advance Ship Notice
How to Resolve "Already Processed Files"
Seller EDI Quick Reference
Migrating Ecommerce Platforms
Supported Connection Methods
How to Change Your Commerce Type
Integrating your CRM
Inviting Team Members
Managing Multiple Accounts
Setting Billing Address
Viewing Subscription Info
Actions & Action Templates
How to Determine the Remaining onboarding steps for a Partner
Buyer Product Validation Guide
Exclusive Collaborations - Syncing Unpublished Products
How Inventory Sync Works
How to Solve Shopify "Item Not Recognized" Error
Marking Products as Active or Inactive
Create a Price List For a Smaller Catalog
Editing Price Lists
How to Set Up Pricing
Price List FAQs
Promotional Price Lists and Discounts
Check Order Status
Fixing an Order Sync Timeout Error
Fulfilling orders from your ecommerce platform
Packing Slips - Buyers
Packing Slips - Sellers
Sending Test Orders
Configuring Per-Order Fees
How Invoicing Works
How to Delay an Invoice
Partnership Billing Settings
Understanding Per-Order Fees
Updated by Becca Crandall
Upload and manage your chargebacks within Convictional. Gain valuable insights into frequency, amount, and common reasons. Manage the gathering of evidence to successfully dispute chargebacks and recover lost funds. All in a single, easy to use interface. Supported by our AI enabled suite of tools, the management and disputing of chargebacks is simple.
Add New Chargeback
There are three easy ways to add new chargebacks to Convictional.
Forward Remittance Email
Forward any remittance or chargeback emails from your retailer, and Convictional will find the chargebacks and create individual chargebacks. These can be EDI 820 remittance emails, or any other format.
Upload a CSV, XLSX, or PDF file of outstanding chargebacks. Convictional will ingest the chargeback data and create individualized chargebacks from your file.
Chargebacks can be created by manually inputting chargeback data directly into Convictional
In order to successfully dispute a chargeback, evidence is often needed for the retailer. Upload any evidence files, emails, images, etc directly to each chargeback to streamline evidence gathering across internal teams.
Evidence can also be uploaded without logging into Convictional. Simply copy the email address on the chargeback, and have any team member forward evidence to that email address and Convictional's AI tools will attach it to the chargeback.