Actions & Action Templates
Inviting New Users
Partnership Billing Settings
Setting Billing Address
Single Sign-On (SSO)
Terms of Service
Check Order Status
Packing Slips - Buyers
Sending Test Orders
Signing Up As A Buyer
Syncing Order Updates
Connecting Your Platform
Fixing SKUs in Scientific Notation
How to Set Up Pricing
Marking Products Active
Seller Quickstart Guide
The 4Ps of Seller Onboarding
Adding a Buy Button to a Shopify Store
Creating Product SKUs
Downloadable Image Links
How Invoicing Works
Packing Slips - Sellers
Building API Integrations
Connecting through EDI
Connecting through SFTP
Connecting through Seller EDI
Connecting through Seller EDI - Advance Ship Notice (856) Specification
Connecting through Seller EDI - Inventory Update (846) Specification
Connecting through Seller EDI - Invoice (810) Specification
Connecting through Seller EDI - Purchase Order (850) Specification
Connecting through Seller EDI - Purchase Order Acknowledgements (855) Specification
Connecting through Web App
Getting Started with the Buyer API
How Inventory Sync Works
Integrating your CRM
Supported Connection Methods
Updating Shipping Information
Downloading EDI Files related to Purchase Orders
How to Resend an Advance Ship Notice
How to Resolve " Your SFTP user requires delete permission on your SFTP server."
How to Resolve "Already Processed Files"
How to Resolve "Unable to access your SFTP server"
How to Resolve "Your SFTP user requires read permission on your SFTP server"
How to Resolve "Your SFTP user requires write permission on your SFTP server."
Migrating Ecommerce Platforms
Using REF Segments for Identifying Vendors instead of an ISA ID
Updated by Keith Weaver
If you are seeing this error, it means the SFTP user you have setup to access your SFTP server does not have read or list permissions.
Our system requires read permission on the "Outbound Directory". This information can be found under "Settings" > "Integrations".
When initially setting up the credentials we confirm we had the appropriate access. This error is a result of a permission change on the SFTP user. You will either need to re-enable read and list access for the SFTP user or change the outbound directory.
There are many different SFTP servers, so these steps may vary. The general steps are to open up the list of users.
Select "Edit" for the user you have provision for Convictional. If you don't know which user, the username can be found under "Settings" > "Integrations" tab. Once found and you are able to edit it, you should confirm the user has list, read, and write permissions. Depending on the "Archive" method you have selected, the user will also need either move or delete permissions.
If this doesn't work, it's worth confirming you are not limiting the permissions at the folder structure. It's common to only allow read, list, delete on the outbound directory (Where Convictional downloads files) and only allow write to the inbound directory (Where Convictional upload directory).
If you continue to see the error, feel free to contact support.