Actions & Action Templates
Inviting New Users
Partnership Billing Settings
Setting Billing Address
Single Sign-On (SSO)
Terms of Service
Viewing Subscription Info
Buyer Product Validation Guide
Check Order Status
Packing Slips - Buyers
Signing Up As A Buyer
Syncing Order Updates
Wholesale Guide for Buyers
Connecting Your Platform
Fixing SKUs in Scientific Notation
How to Set Up Pricing
Marking Products Active
Seller Quickstart Guide
The 4Ps of Seller Onboarding
Adding Barcode Values in WooCommerce
Creating Product SKUs
Downloadable Image Links
How Invoicing Works
Packing Slips - Sellers
Wholesale Guide for Sellers
Sending Test Orders
Connecting through Seller EDI - Invoice (810) Specification
Connecting through Seller EDI for Dropship
Connecting through Seller EDI for Dropship - Advance Ship Notice (856) Specification
Connecting through Seller EDI for Dropship - Inventory Update (846) Specification
Connecting through Seller EDI for Dropship - Purchase Order (850) Specification
Connecting through Seller EDI for Dropship - Purchase Order Acknowledgements (855) Specification
Connecting through Seller EDI for Wholesale - Advance Ship Notice (856) Specification
Connecting through Seller EDI for Wholesale - Purchase Order (850) Specification
Connecting through Seller EDI for Wholesale - Purchase Order Acknowledgements (855) Specification
Building API Integrations
Connecting Magento 2
Connecting through SFTP
Connecting through Web App
Getting Started with the Buyer API
How Inventory Sync Works
Integrating your CRM
Supported Connection Methods
Updating Shipping Information
Downloading EDI Files related to Purchase Orders
How To Update All Margins In A Price List
How can I confirm that Convictional can pull my Products from my WooCommerce Store?
How to Create a Test Order as an EDI Seller
How to Resend an Advance Ship Notice
How to Resolve " Your SFTP user requires delete permission on your SFTP server."
How to Resolve "Already Processed Files"
How to Resolve "Unable to access your SFTP server"
How to Resolve "Your SFTP user requires read permission on your SFTP server"
How to Resolve "Your SFTP user requires write permission on your SFTP server."
How to check if you are a buyer or seller on Convictional?
Migrating Ecommerce Platforms
Using REF Segments for Identifying Vendors instead of an ISA ID
Updated by Keith Weaver
If you may see the following error on your top navigation, such as:
Or if you this same error on your TradeOps Issues page, such as:
The underlying issue is our system is unable to access your SFTP server. The most likely reason is the credentials are incorrect or another detail regarding the SFTP server. You can view your SFTP details by selecting the "Update Settings" button or navigating under the "Settings" > "Integrations" tab.
The full path for navigating for navigating to the Integration page is:
Review the details of your SFTP connection and confirm there are no changes. Each time the credentials are updated, we revalidate our access. This is why the issue most likely coming from a change on the SFTP server and not within Convictional.
If the problem continues, please reach out to email@example.com.