How to Resolve "Unable to access your SFTP server"

Keith Weaver Updated by Keith Weaver

If you may see the following error on your top navigation, such as:

Or if you this same error on your TradeOps Issues page, such as:

The underlying issue is our system is unable to access your SFTP server. The most likely reason is the credentials are incorrect or another detail regarding the SFTP server. You can view your SFTP details by selecting the "Update Settings" button or navigating under the "Settings" > "Integrations" tab.

The full path for navigating for navigating to the Integration page is:

Review the details of your SFTP connection and confirm there are no changes. Each time the credentials are updated, we revalidate our access. This is why the issue most likely coming from a change on the SFTP server and not within Convictional.

If the problem continues, please reach out to

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