Actions & Action Templates
Inviting New Users
Partnership Billing Settings
Setting Billing Address
Single Sign-On (SSO)
Terms of Service
Check Order Status
Packing Slips - Buyers
Sending Test Orders
Signing Up As A Buyer
Syncing Order Updates
Connecting Your Platform
Fixing SKUs in Scientific Notation
How to Set Up Pricing
Marking Products Active
Seller Quickstart Guide
The 4Ps of Seller Onboarding
Building API Integrations
Connecting through EDI
Connecting through SFTP
Connecting through Web App
Getting Started with the Buyer API
How Inventory Sync Works
Integrating your CRM
Supported Connection Methods
Updating Shipping Information
Downloading EDI Files related to Purchase Orders
How to Resend an Advance Ship Notice
How to Resolve " Your SFTP user requires delete permission on your SFTP server."
How to Resolve "Already Processed Files"
How to Resolve "Unable to access your SFTP server"
How to Resolve "Your SFTP user requires read permission on your SFTP server"
How to Resolve "Your SFTP user requires write permission on your SFTP server."
Updated by Keith Weaver
This guide will walkthrough downloading EDI files which relate to orders. Start by navigating to the desired order through the orders page.
On every the order page, you can find an "EDI Records" section. It's located just below the billing section.
As you can see in this section, we have all files that were associated with the purchase order. In the first column, you will see the interchange control number. In the second column, you will see the status. For outbound documents, it can be "Processed", or "Error". For inbound documents, it's "Sent" or "Error".
On the right side, you have three buttons. The first is the ability to download the file. Every file we receive, we immediately backup for retry, auditing and general good practices. The second button is the retry button. If a file fails for any reason, you may want to retry it. Ex. Updating the write permissions on an SFTP server so the Purchase Order Acknowledgement (855) can be written to it. The last button is an information button. It will open up further details about the inbound file.
Thanks for reading!