Tutorials

Downloading EDI Files related to Purchase Orders

This guide will walkthrough downloading EDI files which relate to orders. Start by navigating to the desired order through the orders page. On every the order page, you can find an "EDI Records" sect…

Keith Weaver
Updated 2 weeks ago by Keith Weaver

How to Resend an Advance Ship Notice

In this tutorial, we will walkthrough how to resend an Advance Ship Notice (ASN). It is also known as an EDI 856 document. You should start by logging into your account. Select "Orders" on the left s…

Keith Weaver
Updated 2 weeks ago by Keith Weaver

How to Resolve " Your SFTP user requires delete permission on your SFTP server."

If you are seeing this error, it means the SFTP user you have setup to access your SFTP server does not have delete permissions. Our system requires delete permission on the "Outbound Directory". Thi…

Keith Weaver
Updated 2 weeks ago by Keith Weaver

How to Resolve "Already Processed Files"

If you are seeing this error, it means there is a file on your SFTP server that wasn't archived and you are trying to process the exact same file twice. Here is a screenshot of the error: You can del…

Keith Weaver
Updated 2 weeks ago by Keith Weaver

How to Resolve "Unable to access your SFTP server"

If you may see the following error on your top navigation, such as: Or if you this same error on your TradeOps Issues page, such as: The underlying issue is our system is unable to access your SFTP s…

Keith Weaver
Updated 2 weeks ago by Keith Weaver

How to Resolve "Your SFTP user requires read permission on your SFTP server"

If you are seeing this error, it means the SFTP user you have setup to access your SFTP server does not have read or list permissions. Our system requires read permission on the "Outbound Directory".…

Keith Weaver
Updated 2 weeks ago by Keith Weaver

How to Resolve "Your SFTP user requires write permission on your SFTP server."

If you are seeing this error, it means the SFTP user you have setup to access your SFTP server does not have write permissions. Our system requires read permission on the "Inbound Directory". This in…

Keith Weaver
Updated 2 weeks ago by Keith Weaver

Contact