Actions & Action Templates
Inviting New Users
Partnership Billing Settings
Setting Billing Address
Single Sign-On (SSO)
Terms of Service
Check Order Status
Packing Slips - Buyers
Sending Test Orders
Signing Up As A Buyer
Syncing Order Updates
Connecting Your Platform
Fixing SKUs in Scientific Notation
How to Set Up Pricing
Marking Products Active
Seller Quickstart Guide
The 4Ps of Seller Onboarding
Adding a Buy Button to a Shopify Store
Creating Product SKUs
Downloadable Image Links
How Invoicing Works
Packing Slips - Sellers
Building API Integrations
Connecting through EDI
Connecting through SFTP
Connecting through Seller EDI
Connecting through Seller EDI - Advance Ship Notice (856) Specification
Connecting through Seller EDI - Inventory Update (846) Specification
Connecting through Seller EDI - Invoice (810) Specification
Connecting through Seller EDI - Purchase Order (850) Specification
Connecting through Seller EDI - Purchase Order Acknowledgements (855) Specification
Connecting through Web App
Getting Started with the Buyer API
How Inventory Sync Works
Integrating your CRM
Supported Connection Methods
Updating Shipping Information
Downloading EDI Files related to Purchase Orders
How to Resend an Advance Ship Notice
How to Resolve " Your SFTP user requires delete permission on your SFTP server."
How to Resolve "Already Processed Files"
How to Resolve "Unable to access your SFTP server"
How to Resolve "Your SFTP user requires read permission on your SFTP server"
How to Resolve "Your SFTP user requires write permission on your SFTP server."
Migrating Ecommerce Platforms
Using REF Segments for Identifying Vendors instead of an ISA ID
Table of Contents
Updated by Jessica Powell
Convictional has implemented continuous monitoring of our various environments. Our developer operations team hears about any service disruption that lasts more than 10 seconds. Our infrastructure is built on Google Cloud Platform, and together we have a strong historical track record for uptime.
In addition, we include this public status page to give customers information about service disruptions, either impacting availability or expected behavior. We will indicate whether services are behaving as expected and available, as well as current incidents.
The status of Convictional is now visible within the Convictional app.
If there are any known status issues occuring with the product, a status indicator will display in the app below the Convictional logo. See the GIF below for an example status message:
Each status message will provide a brief description of the issue and a linked resource containing further detail. Please check for displayed status messages if you are experiencing issues using Convictional. If you require further assistance, please contact Support.
Any active investigations will be listed here:
Start: Jan 11th 2022 19:41 PM UTC
End: Jan 11th 2022 20:03 PM UTC
Description: The app.convictional.com site was down for 22 minutes.
Start: June 4th 2020 6:14PM UTC
End: June 4th 2020 6:23PM UTC
Description: The app.convictional.com site was down for 9 minutes.