Troubleshooting
My Account
Actions & Action Templates
Inviting New Users
Managing Notifications
Partnership Billing Settings
Passwordless Sign-in
Privacy Policy
Referral Partners
Setting Billing Address
Signing Up
Single Sign-On (SSO)
Terms of Service
Buyers
Check Order Status
Downloading Assets
Inviting Sellers
Onboarding Status
Packing Slips - Buyers
Selecting Products
Seller SLAs
Sending Test Orders
Signing Up As A Buyer
Syncing Order Updates
Sellers
Onboarding
Adding Partners
Connecting Your Platform
Fixing SKUs in Scientific Notation
How to Set Up Pricing
Marking Products Active
Seller Quickstart Guide
The 4Ps of Seller Onboarding
Resources
Integrations
Building API Integrations
Connecting BigCommerce
Connecting Shopify
Connecting WooCommerce
Connecting through EDI
Connecting through SFTP
Connecting through Web App
Getting Started with the Buyer API
How Inventory Sync Works
Integrating your CRM
Supported Connection Methods
Updating Shipping Information
Security
Tutorials
Downloading EDI Files related to Purchase Orders
How to Resend an Advance Ship Notice
How to Resolve " Your SFTP user requires delete permission on your SFTP server."
How to Resolve "Already Processed Files"
How to Resolve "Unable to access your SFTP server"
How to Resolve "Your SFTP user requires read permission on your SFTP server"
How to Resolve "Your SFTP user requires write permission on your SFTP server."
Table of Contents
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- Troubleshooting
- Contact Support
Contact Support
We strive to offer excellent email support. Instead of splitting our efforts across various support channels, our entire team participates in email support requests. You get support directly from the engineers who build our product.
We make it easy to get and stay in touch with us so that we can learn from your experience and improve our product. Each support email gets tagged and reviewed for ways we could improve your experience next time. Our goal is to make the product so good you never have to contact support again.
We currently offer support 9am-5pm, Monday to Friday in EST. We also receive notifications 24/7 about any unexpected syncing behavior. We resolve order sync issues within 24 hours and product sync issues within 48 hours. No action is needed on your part for us to be notified and resolve it for you.
