Troubleshooting
Security
Integrations
Connecting through SFTP
Building API Integrations
Supported Connection Methods
Connecting through EDI
How Inventory Sync Works
Connecting WooCommerce
Connecting BigCommerce
Integrating your CRM
Connecting Shopify
Updating Shipping Information
Buyers
Packing Slips - Buyers
Selecting Products
Signing Up As A Buyer
Downloading Assets
Seller SLAs
Sending Test Orders
Onboarding Status
Check Order Status
Inviting Sellers
Syncing Order Updates
Sellers
Resources
Importing Products
Manual Fulfillment
How Invoicing Works
Downloadable Image Links
Handling Returns
Packing Slips - Sellers
Creating Product SKUs
Inviting Customers
Adding a Buy Button to a Shopify Store
Onboarding
My Account
Table of Contents
- All Categories
- Troubleshooting
- Contact Support
Contact Support
Updated
by Jessica Powell
We strive to offer excellent email support. Instead of splitting our efforts across various support channels, our entire team participates in email support requests. You get support directly from the engineers who build our product.
We make it easy to get and stay in touch with us so that we can learn from your experience and improve our product. Each support email gets tagged and reviewed for ways we could improve your experience next time. Our goal is to make the product so good you never have to contact support again.
We currently offer support 9am-5pm, Monday to Friday in EST. We also receive notifications 24/7 about any unexpected syncing behavior. We resolve order sync issues within 24 hours and product sync issues within 48 hours. No action is needed on your part for us to be notified and resolve it for you.