Troubleshooting

Fixing an Order Sync Timeout Error

Fixing an Order Sync Timeout Error. A timeout error occurs when Convictional posts an order to your platform but doesn't get a reply back. This could happen because your platform received the order b…

Jake Strang
Updated 1 month ago by Jake Strang

How to Solve Shopify "Item Not Recognized" Error

As a Shopify Buyer (e.g. a retailer or marketplace) using Convictional to connect with your vendors, you may occasionally receive one of these notifications: A critical Trade Ops Issue has occurred w…

Jake Strang
Updated 7 months ago by Jake Strang

Successful Support Interactions

Getting the most out of your support interactions.

Catherine Roy
Updated 11 months ago by Catherine Roy

System Status

This article provides current information about system status.

Jessica Powell
Updated 8 months ago by Jessica Powell

Contact