Troubleshooting
Fixing an Order Sync Timeout Error
Fixing an Order Sync Timeout Error. A timeout error occurs when Convictional posts an order to your platform but doesn't get a reply back. This could happen because your platform received the order b…
How to Solve Shopify "Item Not Recognized" Error
As a Shopify Buyer (e.g. a retailer or marketplace) using Convictional to connect with your vendors, you may occasionally receive one of these notifications: A critical Trade Ops Issue has occurred w…
Price List FAQs
Question 1: I created a price list already, why can't my buyer select my products?. Something we see quite often is that people have gone through the process of creating their price list, but they fo…
Successful Support Interactions
Getting the most out of your support interactions.
System Status
This article provides current information about system status.
