- All Categories Troubleshooting
Actions & Action Templates
How to Change Your Commerce Type
Inviting New Users
Partnership Billing Settings
Setting Billing Address
Single Sign-On (SSO)
Switching Between Accounts
Terms of Service
Viewing Subscription Info
Automating Price List Creation via Actions
Buyer Product Validation Guide
Check Order Status
Discover New Brand Partners to Sell
Packing Slips - Buyers
Signing Up As A Buyer
Syncing Order Updates
Wholesale Guide for Buyers
Connecting Your Platform
Fixing SKUs in Scientific Notation
How to Set Up Pricing
Marking Products as Active or Inactive
Seller Quickstart Guide
The 4Ps of Seller Onboarding
Adding Barcode Values in WooCommerce
Creating Product SKUs
Downloadable Image Links
How Invoicing Works
Packing Slips - Sellers
Wholesale Guide for Sellers
How to Setup Pricing so you can start selling with your partners
Sending Test Orders
Step by Step for Seller Onboarding
Connecting through Seller EDI - Invoice (810) Specification
Connecting through Seller EDI for Dropship
Connecting through Seller EDI for Dropship - Advance Ship Notice (856) Specification
Connecting through Seller EDI for Dropship - Inventory Update (846) Specification
Connecting through Seller EDI for Dropship - Purchase Order (850) Specification
Connecting through Seller EDI for Dropship - Purchase Order Acknowledgements (855) Specification
Connecting through Seller EDI for Wholesale - Advance Ship Notice (856) Specification
Connecting through Seller EDI for Wholesale - Purchase Order (850) Specification
Building API Integrations
Connecting Magento 2
Connecting through SFTP
Connecting through Web App
Getting Started with the Buyer API
How Inventory Sync Works
Integrating your CRM
Supported Connection Methods
Updating Shipping Information
Downloading EDI Files related to Purchase Orders
How To Update All Margins In A Price List
How can I confirm that Convictional can pull my Products from my WooCommerce Store?
How to Create a Test Order as an EDI Seller
How to Resend an Advance Ship Notice
How to Resolve " Your SFTP user requires delete permission on your SFTP server."
How to Resolve "Already Processed Files"
How to Resolve "Unable to access your SFTP server"
How to Resolve "Your SFTP user requires read permission on your SFTP server"
How to Resolve "Your SFTP user requires write permission on your SFTP server."
How to check if you are a buyer or seller on Convictional?
Migrating Ecommerce Platforms
Using REF Segments for Identifying Vendors instead of an ISA ID
Fixing an Order Sync Timeout Error
Fixing an Order Sync Timeout Error. A timeout error occurs when Convictional posts an order to your platform but doesn't get a reply back. This could happen because your platform received the order b…
How to Solve Shopify "Item Not Recognized" Error
As a Shopify Buyer (e.g. a retailer or marketplace) using Convictional to connect with your vendors, you may occasionally receive one of these notifications: A critical Trade Ops Issue has occurred w…
Price List FAQs
Question 1: I created a price list already, why can't my buyer select my products?. Something we see quite often is that people have gone through the process of creating their price list, but they fo…
Successful Support Interactions
Getting the most out of your support interactions.
This article provides current information about system status.