Actions & Action Templates
Inviting New Users
Partnership Billing Settings
Setting Billing Address
Single Sign-On (SSO)
Terms of Service
Viewing Subscription Info
Check Order Status
Packing Slips - Buyers
Sending Test Orders
Signing Up As A Buyer
Syncing Order Updates
Connecting Your Platform
Fixing SKUs in Scientific Notation
How to Set Up Pricing
Marking Products Active
Seller Quickstart Guide
The 4Ps of Seller Onboarding
Building API Integrations
Connecting Magento 2
Connecting through SFTP
Connecting through Seller EDI
Connecting through Seller EDI - Advance Ship Notice (856) Specification
Connecting through Seller EDI - Inventory Update (846) Specification
Connecting through Seller EDI - Invoice (810) Specification
Connecting through Seller EDI - Purchase Order (850) Specification
Connecting through Seller EDI - Purchase Order Acknowledgements (855) Specification
Connecting through Web App
Getting Started with the Buyer API
How Inventory Sync Works
Integrating your CRM
Supported Connection Methods
Updating Shipping Information
Downloading EDI Files related to Purchase Orders
How can I confirm that Convictional can pull my Products from my WooCommerce Store?
How to Resend an Advance Ship Notice
How to Resolve " Your SFTP user requires delete permission on your SFTP server."
How to Resolve "Already Processed Files"
How to Resolve "Unable to access your SFTP server"
How to Resolve "Your SFTP user requires read permission on your SFTP server"
How to Resolve "Your SFTP user requires write permission on your SFTP server."
How to check if you are a buyer or seller on Convictional?
Migrating Ecommerce Platforms
Using REF Segments for Identifying Vendors instead of an ISA ID
Updated by Thomas Gorham
This guide explains where you can go to view information about the subscription fees that you pay to Convictional.
How to View Past Subscription Invoices
Invoices for subscription fees can be viewed in your Stripe billing portal. You can access your Stripe billing portal from the billing settings menu in Convictional by clicking Access Billing Portal.
Customers Outside of Canada
Subscriptions for customers outside of Canada are issued out of a Stripe account located in the US. To view your subscription invoices, please navigate to your billing settings and click Access US Billing Portal. The button only appears if you've had a subscription before.