Actions & Action Templates
Inviting New Users
Partnership Billing Settings
Setting Billing Address
Single Sign-On (SSO)
Terms of Service
Check Order Status
Packing Slips - Buyers
Sending Test Orders
Signing Up As A Buyer
Syncing Order Updates
Connecting Your Platform
Fixing SKUs in Scientific Notation
How to Set Up Pricing
Marking Products Active
Seller Quickstart Guide
The 4Ps of Seller Onboarding
Building API Integrations
Connecting through EDI
Connecting through SFTP
Connecting through Web App
Getting Started with the Buyer API
How Inventory Sync Works
Integrating your CRM
Supported Connection Methods
Updating Shipping Information
Downloading EDI Files related to Purchase Orders
How to Resend an Advance Ship Notice
How to Resolve " Your SFTP user requires delete permission on your SFTP server."
How to Resolve "Already Processed Files"
How to Resolve "Unable to access your SFTP server"
How to Resolve "Your SFTP user requires read permission on your SFTP server"
How to Resolve "Your SFTP user requires write permission on your SFTP server."
Updated by Kyle Tymoszewicz
Buyers can automatically sync their order information directly into their ecommerce platform.
Checking Order Information
To view order information, head to the Orders tab within Convictional.
Order information cannot be synced to your ecommerce platform without it first arriving in your Orders dashboard.
Within the Orders dashboard, information regarding order status is displayed for each individual order. For a description of each field, see the related guide Check Order Status.
Information such as order tracking numbers will also be displayed. An example is shown below:
Syncing Order Information To Your Platform
Order information can also be automatically passed to your ecommerce platform.
The order information that is visible in the Orders dashboard will then sync across to your ecommerce platform (such as Shopify) for ease of management.
An example of order information syncing is displayed below (sample data is used):
If you do find that order information available in Convictional is not syncing into your ecommerce platform, please contact Support with details of the missing information.