Getting Started on Convictional
Chat
Passwordless Sign-in
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Step by Step for Buyer Onboarding
Step by Step for Seller Onboarding
Successful Support Interactions
Integrations
Shopify
WooCommerce
Adding Barcode Values in WooCommerce
Connecting WooCommerce
How can I confirm that Convictional can pull my Products from my WooCommerce Store?
Updating your WooCommerce URL
Magento 2
BigCommerce
CSV managed account
Connecting through SFTP
Downloadable Image Links
Fixing SKUs in Scientific Notation
How to Resolve " Your SFTP user requires delete permission on your SFTP server."
How to Resolve "Unable to access your SFTP server"
How to Resolve "Your SFTP user requires read permission on your SFTP server"
How to Resolve "Your SFTP user requires write permission on your SFTP server."
Importing Products
Manual Fulfillment
API
Building API Integrations
Getting Started with Webhooks
Getting Started with the Buyer API
How to Create an Order for the Buyer API
Webhook FAQ
EDI
Connecting through Seller EDI - Invoice (810) Specification
Connecting through Seller EDI for Dropship
Connecting through Seller EDI for Dropship - Advance Ship Notice (856) Specification
Connecting through Seller EDI for Dropship - Inventory Update (846) Specification
Connecting through Seller EDI for Dropship - Purchase Order (850) Specification
Connecting through Seller EDI for Dropship - Purchase Order Acknowledgements (855) Specification
Downloading EDI Files
How to Create a Test Order as an EDI Seller
How to Resend an Advance Ship Notice
How to Resolve "Already Processed Files"
Seller EDI Quick Reference
Migrating Ecommerce Platforms
Supported Connection Methods
Account Management
Connecting Easypost
How to Change Your Commerce Type
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Setting Billing Address
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Partners
Actions & Action Templates
Adding Partners
How to Determine the Remaining onboarding steps for a Partner
Seller SLAs
Products
Autonomous Merchandising
Buyer Product Validation Guide
Exclusive Collaborations - Syncing Unpublished Products
How Inventory Sync Works
How to Solve Shopify "Item Not Recognized" Error
Marking Products as Active or Inactive
Selecting Products
Pricing
Create a Price List For a Smaller Catalog
Editing Price Lists
How to Set Up Pricing
Price List FAQs
Promotional Price Lists and Discounts
Orders
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Check Order Status
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Handling Returns
Packing Slips - Buyers
Packing Slips - Sellers
Sending Test Orders
Invoicing
Configuring Per-Order Fees
How Invoicing Works
How to Delay an Invoice
Partnership Billing Settings
Understanding Per-Order Fees
Platform
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- System Behavior Flags
System Behavior Flags
Updated by Roger Kirkness
What are flags?
Convictional is designed to default to the right behavior for various B2B use cases. There are exceptions however where different companies handle a certain business rule in different ways, and there's no way to develop a universal design that serves everyone's needs. In those cases, we have flags that support can help you set on your account to change the behavior to suit your needs.
Using flags
In order to set a flag, please contact support@convictional.com. We plan on giving you the power to manage your own system behavior flags in future but we haven't added support just yet. We can activate or deactivate them. All of them are designed to be off by default, so when you create your account none will be active. Once we set them, it will remain on until you request it be turned off.
Available flags
We currently support the following flags, which may or may not be relevant to your use case:
Skip Buyer Notifications
In drop ship use cases, Convictional often syncs shipment updates from sellers into buyer systems. Buyer systems will often trigger notifications at that point to the end customer who ordered that shipment. The are valid use cases however where you would want to suppress these notifications, such as when the order is being bulked at a central facility before being sent to the customer. In those cases, the shipment details and tracking information are not accurate, and you can avoid that confusion on the part of the end customer by simply suppressing notifications from our side.
Ignore Inventory Type
Sellers have to decide, for the inventory in your system of record, whether to allow sales to continue to take place after you have run out of stock. We refer to this as the stock type, and every product variant has one. Sometimes a seller would want to run pre-orders and other order ahead scenarios on your core consumer ecommerce system, without providing the same access to your B2B channels. This is to avoid a bad experience on the part of an end customer who bought something from a third party seller on a B2B channel but had to wait an unexpectedly long time for the product to arrive. By setting ignore inventory type, we will always use the accurate stock for a product regardless of type.